Reference

Legal policies built for your account

When you open an account with avatar88, your data, your funds, and your account access are governed by clear, transparent legal terms.

Data security & encryptionPayment verification & account protectionYour withdrawal & account rightsSupport channels & complaint escalation
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avatar88 Legal policies built for your account
REACH OUR TEAM

Contact us about your legal rights or account

Our support team is ready to answer questions about your data, your account security, your withdrawal status, or any legal concern. You can reach us through live chat during platform hours, or submit a formal request through your account settings. For data access requests or to dispute a charge, open a support ticket and we'll respond within three business days.

Team online

Live Chat Support

Open your avatar88 account, tap the chat icon in the bottom right, and message us directly. Available during platform operating hours. Most queries answered within minutes.

Support Ticket Portal

Go to Settings > Help & Legal, then select 'Submit a Request'. Choose your issue category, attach documents if needed, and we'll follow up by email within three business days.

Email Escalation

For formal complaints or legal inquiries, email [email protected] with your account ID and a clear description of your issue. We aim to acknowledge receipt within 24 hours.

HOW WE PROTECT YOU

Data handling, account security, and your privacy

Avatar88 uses industry-standard encryption to protect your login credentials and financial information.

Encryption & Session Security

All logins use HTTPS and two-factor authentication is available on your account dashboard. Session cookies expire after 30 minutes of inactivity to prevent unauthorized access on shared devices.

Payment Data Protection

Your DANA, OVO, GoPay and QRIS details are encrypted end-to-end and stored separately from your profile. We never share your payment ID with third parties without your explicit consent.

Data Retention & Deletion

Account data is retained for the active account lifetime plus three years for regulatory audit. Request permanent deletion via Settings > Privacy > Delete Account; we process this within 30 days.

Cookie Management

We use functional cookies for login persistence and analytics cookies to improve your lobby experience. Reject optional cookies in your browser settings at any time without affecting core account functions.

Withdrawal Verification

Each withdrawal triggers a security check: we confirm your identity, verify the destination payment method matches your deposit history, and flag unusual amounts for manual review.

Dispute & Chargeback Support

If you dispute a charge with your bank or payment provider, notify avatar88 support immediately. We'll cooperate with payment processors to resolve the claim within seven business days.

Your legal and account questions

Below are the most common questions we hear from players about their rights, data, account access, and how we handle legal matters. If your question isn't here, reach out to support and we'll give you a clear, direct answer.

We collect your full name, email, phone number, date of birth, and address to verify your identity and meet local anti-money-laundering rules. We also record your payment method details (DANA, OVO, GoPay, QRIS or bank account) and login history for security. This data is encrypted and stored separately from your gameplay history.

Yes. Go to Settings > Privacy > Request Data Export. We'll compile your account profile, payment records, and transaction history into a file and email it to you within seven days. You can also view most of this information in your account dashboard under Settings > Account History.

We retain your data for three years after account closure for tax reporting and fraud prevention, as required by Indonesian financial regulations. After three years, we delete or anonymise your information. You can request earlier deletion by contacting support, though some records may be kept for legal compliance.

Contact support immediately with your transaction ID and a description of the issue. We'll investigate within three business days, verify the payment status with DANA, OVO, GoPay, QRIS or your bank, and either reverse the charge or confirm it was processed. Most disputes are resolved within seven days.

Your account is encrypted end-to-end on all devices. Always log out after playing, especially on shared devices. Enable two-factor authentication in Settings > Security for extra protection. Avatar88 sessions expire automatically after 30 minutes of inactivity.

Yes, you can request account deletion in Settings > Privacy > Delete Account. Before deletion, you must withdraw any remaining funds via your original payment method. Once deleted, your account cannot be reopened, though your data remains stored for three years for regulatory purposes.

We provide tools in Settings > Account Management where you can set your own deposit and loss limits. You can also pause your account temporarily or request a cooling-off period. Access or eligibility of certain tools depends on local law. Contact support if you need assistance managing your account activity.

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