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Our Terms Shape Your Account

When you open an account with avatar88, you're entering an agreement that protects both you and us.

Real money accounts for IndonesiaDANA, OVO, GoPay and QRIS depositsAccount security and data handling
avatar88 Our Terms Shape Your Account
GET HELP WITH TERMS

How to Reach Us About Your Account

We keep several channels open so you can ask questions about how these terms apply to your account. Our support team can walk you through the signup process, explain withdrawal verification steps, and clarify any rule. Reach out in the way that suits you — email works for detailed requests, live chat is fastest for quick answers, and we monitor both during business hours.

Team online

Live Chat

Open the chat widget inside your account or on the lobby. Our team responds within minutes on weekdays and answers policy questions across payment methods and account access.

Email Support

Send account or terms questions to our support inbox. We reply within 24 hours with explanations of how specific rules affect your withdrawal, deposit or gameplay.

Account Settings

Update your contact details, review your deposit and withdrawal history, and check the full terms text in the Help section of your account dashboard.

HOW WE PROTECT YOU

Data Security and Your Rights

Your account information — name, email, payment details and game history — is encrypted and stored securely on our servers. We do not sell your data to third parties.

Encryption

All logins and payment details travel over encrypted HTTPS connections. Your password is hashed and never stored in plain text, so our staff cannot see it.

Data Retention

We retain your account data for up to three years after closure to comply with dispute settlement and anti-fraud requirements. You can request deletion earlier by asking support.

Third-Party Access

Only payment processors and essential service providers (hosting, anti-fraud) see your data. We never share your name, balance or game history with marketing firms.

Account Changes

Request changes to your contact details, payment method or account status through the Settings menu. We verify your identity before processing any sensitive update.

Cookies and Tracking

We use cookies to keep you logged in and to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without losing account access.

Dispute Resolution

If you disagree with a game outcome, payout or account closure, contact support with details. We investigate and respond within seven business days.

Frequently Asked Questions About Terms

Log out immediately and contact support via email or live chat. We'll disable your account temporarily and reset your password through a secure verification link we send to your email. Never share your login details with anyone, including support staff — we will never ask for your password.

You can update your email address and contact details through Account Settings. Your registered name cannot be changed after signup because it matches your payment method and withdrawal verification. Open a new account if you need a different name.

If we find you using automated tools, sharing your account, or attempting to manipulate game outcomes, we may close your account without returning your balance. This protects all players. Minor breaches may result in a warning first; serious ones result in immediate closure.

We process withdrawals within 24 hours. DANA, OVO, GoPay and QRIS transfers then reach your account in minutes. Bank transfers may take one to two business days depending on your bank. We verify your identity on your first withdrawal, which adds up to 24 hours.

No. Your deposit method must match your registered name. If you try to deposit from another person's account, the payment may fail or be reversed, and your account may be flagged for review or closed to protect both accounts.

Minimum deposit is 10,000 IDR; maximum depends on your payment method and your account age. DANA, OVO, GoPay and QRIS each have daily limits set by the provider. Check your payment method's terms in the Wallet before depositing. Withdrawals follow the same limits.

No. Your account data, game history and balance are private to avatar88. We do not sell or share this information with other gaming platforms, marketers or data brokers. Only payment processors and fraud-prevention services see transaction details.